Track Order

Track your order

A tracking link is emailed to you as soon as your parcel leaves the warehouse. The quickest way to check progress is to open that email and follow the link.

If you have your tracking number

Paste it into the carrier's own tracking page, or into a universal tracker such as 17track.net, which recognises most international carriers.

If you have not received a tracking email

Orders are processed within 1 to 3 business days, so tracking is not created immediately. Check your spam folder first. If it has been more than three business days since you ordered, email support@homeandpaws.store with your order number and we will send the details.

If tracking has not updated

It is normal for a parcel to show no movement for several days between scans, especially on international routes. If there has been no update for more than seven days, or the estimated delivery window has passed, contact us. We will chase the carrier and, if the parcel cannot be found, replace it or refund you in full.

Expected delivery times

United States: 7 to 15 business days after dispatch.
International: 10 to 20 business days after dispatch.

More than one parcel

Orders with several items can ship from different warehouses, so you may receive more than one tracking number and more than one delivery. Full details are on our Shipping Policy page.